Transit Planning


We regularly review and adjust our transit services as the city’s needs evolve. Doing so enables us to better serve our customers throughout Toronto. We're continually working to serve more people, provide new connections, and reduce overcrowding within our current resources.

Managing the transit network involves developing policies, guidelines, and performance indicators for transit service. We apply this guidance in developing, evaluating, and implementing transit service changes.

Service Plans

The first 5-Year Service Plan & 10-Year Outlook identified service-related improvements to public transit service in the city of Toronto between 2020-2024 and beyond. We are currently developing a new 5-Year Service and Customer Experience Action Plan (2024-2028) that will provide strategic direction for TTC service from 2024 to 2028.

As part of the 5-Year Service Plan (2020-2024) process, we committed to developing detailed Annual Service Plans (ASPs) every year. Learn more about the 2024 ASP and previous ASPs below:

Service Standards

Our service standards are a systematic and objective means of planning, monitoring, adjusting, and evaluating transit services throughout Toronto. The standards provide a mechanism for measuring the tradeoffs between the benefits achieved by providing more service in one location, the inconvenience caused by removing it from another, and the costs of providing those services.

Service Summary

This is a technical document that summarizes the transit services operated by the TTC.

Ridership

Boardings measure customer use of the system, by mode and by location. Customers are counted each time they board a TTC vehicle. The chart below summarizes average weekday boardings by mode in 2022.

Chart showing Bus, subway and streetcar boardings

Year Metrics Bus 
Streetcar
Subway Total
2019  Average weekday 1,383,000
350,000 1,452,000
3,184,900
2019 Annual total
428,730,000
108,500,000 450,120,000
987,350,000
2020
Average weekday 712,100
147,400
568,800
1,428,300
2020
Annual total
226,170,000
47,990,000
174,200,000
448,360,000
2021
Average weekday
632,600
120,700 438,800
1,192,100
2021
Annual total 203,670,000
40,450,000
140,890,000
385,010,000
2022 Average weekday
878,500
179,100
746,200
1,803,800
2022 Annual total
279,650,000 
60,260,000 
235,740,000
575,650,000

 

Surface ridership: Bus and Streetcar

This table shows customer boardings and service information by route for 2019 to 2022.

Annual streetcar boardings by route

 Route 2019 2020
2021 2022
301 Queen 625,000  251,000 157,000  224,800
304 King 376,000 112,000 41,000 92,200
306 Carlton 342,000 162,000  88,000  103,600
310 Spadina 73,000  53,000 13,000 14,900
501 Queen 22,071,000 9,487,000 8,067,000  12,793,100
502 Downtowner* 1,021,000   -    -    - 
503 Kingston Rd
1,261,000 979,000
1,178,000  1,821,600 
504 King 29,654,000 11,891,000 8,874,000 13,496,400 
505 Dundas 11,196,000 4,987,000 4,386,000 6,105,100 
506 Carlton 14,553,000 6,874,000 6,172,000 7,930,000 
508 Lake Shore* 292,000 189,000   -    - 
509 Harbourfront 4,231,000 1,424,000 1,352,000  2,463,600 
510 Spadina 11,652,000 4,606,000 3,645,000  6,232,800 
511 Bathurst 5,631,000 2,325,000 2,322,000  3,416,800 
512 St Clair 9,100,000 4,649,000 4,149,000
 5,565,100 

 *Service suspended on these routes

Subway Ridership

This table lists subway station usage and total subway line ridership.
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