Transit Planning
We regularly review and adjust our transit services as the city’s needs evolve. Doing so enables us to better serve our customers throughout Toronto. We're continually working to serve more people, provide new connections, and reduce overcrowding within our current resources.
Managing the transit network involves developing policies, guidelines, and performance indicators for transit service. We apply this guidance in developing, evaluating, and implementing transit service changes.
Service Plans
The first 5-Year Service Plan & 10-Year Outlook identified service-related improvements to public transit service in the city of Toronto between 2020-2024 and beyond. We are currently developing a new 5-Year Service and Customer Experience Action Plan (2024-2028) that will provide strategic direction for TTC service from 2024 to 2028.
As part of the 5-Year Service Plan (2020-2024) process, we committed to developing detailed Annual Service Plans (ASPs) every year. Learn more about the 2024 ASP and previous ASPs below:
Service Standards
Our service standards are a systematic and objective means of planning, monitoring, adjusting, and evaluating transit services throughout Toronto. The standards provide a mechanism for measuring the tradeoffs between the benefits achieved by providing more service in one location, the inconvenience caused by removing it from another, and the costs of providing those services.
Service Summary
This is a technical document that summarizes the transit services operated by the TTC.
Ridership
| Year | Metrics | Bus |
Streetcar |
Subway | Total |
|---|---|---|---|---|---|
| 2019 | Average weekday | 1,383,000 |
350,000 | 1,452,000 |
3,184,900 |
| 2019 | Annual total |
428,730,000 |
108,500,000 | 450,120,000 |
987,350,000 |
| 2020 |
Average weekday | 712,100 |
147,400 |
568,800 |
1,428,300 |
| 2020 |
Annual total |
226,170,000 |
47,990,000 |
174,200,000 |
448,360,000 |
| 2021 |
Average weekday |
632,600 |
120,700 | 438,800 |
1,192,100 |
| 2021 |
Annual total | 203,670,000 |
40,450,000 |
140,890,000 |
385,010,000 |
| 2022 | Average weekday |
878,500 |
179,100 |
746,200 |
1,803,800 |
| 2022 | Annual total |
279,650,000 |
60,260,000 |
235,740,000 |
575,650,000 |
Surface ridership: Bus and Streetcar
This table shows customer boardings and service information by route for 2019 to 2022.- 2019 weekday customer boardings and service information by route
- 2020 weekday customer boardings and service information by route
- 2021 weekday customer boardings and service information by route
- 2022 weekday customer boardings and service information by route
Annual streetcar boardings by route
| Route | 2019 | 2020 |
2021 | 2022 |
| 301 Queen | 625,000 | 251,000 | 157,000 | 224,800 |
| 304 King | 376,000 | 112,000 | 41,000 | 92,200 |
| 306 Carlton | 342,000 | 162,000 | 88,000 | 103,600 |
| 310 Spadina | 73,000 | 53,000 | 13,000 | 14,900 |
| 501 Queen | 22,071,000 | 9,487,000 | 8,067,000 | 12,793,100 |
| 502 Downtowner* | 1,021,000 | - | - | - |
| 503 Kingston Rd |
1,261,000 | 979,000 |
1,178,000 | 1,821,600 |
| 504 King | 29,654,000 | 11,891,000 | 8,874,000 | 13,496,400 |
| 505 Dundas | 11,196,000 | 4,987,000 | 4,386,000 | 6,105,100 |
| 506 Carlton | 14,553,000 | 6,874,000 | 6,172,000 | 7,930,000 |
| 508 Lake Shore* | 292,000 | 189,000 | - | - |
| 509 Harbourfront | 4,231,000 | 1,424,000 | 1,352,000 | 2,463,600 |
| 510 Spadina | 11,652,000 | 4,606,000 | 3,645,000 | 6,232,800 |
| 511 Bathurst | 5,631,000 | 2,325,000 | 2,322,000 | 3,416,800 |
| 512 St Clair | 9,100,000 | 4,649,000 | 4,149,000 |
5,565,100 |
*Service suspended on these routes