Customer service
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Customer Service Centre Office closing
The Customer Service Centre Office on the main floor of 1900 Yonge Street, will be closing November 28, 2025, to prepare the space for the Lost Articles Office to move into from Bay Station in early 2026.
Customers can continue to call the Customer Service team at 416-393-303, from 7 a.m. to 10 p.m., seven days a week, or the Customer Information team at 416-393-4636, from 8 a.m. to 6 p.m., seven days a week.
Please feel free to contact us by phone, online or in-person at our Customer Service Centre.
Your feedback helps us provide the best experience possible.
The experience you have when travelling on the TTC is important to us. TTC’s Customer Service Department welcomes all compliments, complaints and suggestions about our service and employees.
Lost something on the TTC?
There's a good chance we have it.
There's a good chance we have it.
How to let TTC know if an elevator or escalator is down at a subway station.
The TTC makes Service Changes throughout the year, to adjust routes and schedules to better meet customer needs.
Read this week's customer compliments.
The TTC Way is made up of six pillars that describe how we treat others and how we expect to be treated. We are committed to working together.
Welcome to the Daily Customer Service Report, the score card with the latest information about our performance.