2024 Annual Service Plan

We are preparing our 2024 Annual Service Plan

As part of the 5-Year Service Plan process, we committed to developing (and consulting stakeholders and the public on) detailed Annual Service Plans (ASPs) every year.

The 2024 ASP will form part of the new 5-Year Service Plan (2024-2028) being delivered to the Board later this year.

Main priorities for the 2024 Annual Service Plan

Planning for construction is the focus of our 2024 ASP. Construction can create major disruptions to our service. With significant construction projects planned in the coming years, we are thinking about how best to adjust our service. We are anticipating disruptions from:

• Four major transit expansion projects, including the Ontario Line, Scarborough Subway Extension (or Line 2 East Extension), Yonge North Subway Extension (or Line 1 Extension) and Eglinton Crosstown West Extension;
• One rapid transit replacement, the Line 3 Scarborough (SRT) Bus Replacement;
• Typical transit network maintenance and repairs; and
• Other, non-transit related projects that impact transit service and require service detours.

To help us prepare the 2024 ASP, we want to know what customers and stakeholders think we should prioritize when we look at changing our service because of construction.

We want to hear from you!

The TTC is seeking feedback to help inform how to plan service in the short-term to accommodate many major new construction projects starting in 2024.

Participate in Round One (of four) of the engagement process by taking the survey at ttc5yearplans.ca by May 17, 2023. You can also complete the survey by mail (available upon request by contacting 647-905-8825 or khly@thirdpartypublic.ca).

Engagement process

From April to October 2023, the TTC will engage customers, stakeholders, internal staff, and the public to help inform the 2024 Annual Service Plan, the 5-Year Service Plan, and the Customer Experience Action Plan. The engagement will follow a four-round process.

Round One – The big picture

The focus of Round One is to seek feedback to inform the development of the draft plans for the 2024 Annual Service Plan, the 5-Year Service Plan, and the Customer Experience Action Plan.

Engagement will include a survey seeking feedback from the public and TTC staff.

Round Two – Closer look at construction

The focus of Round Two is to share and seek feedback on the draft 2024 Annual Service Plan before it is presented to the TTC Board. Specifically, TTC will be looking for thoughts on its approach to adjusting service as a result of major construction projects.

Engagement will include:

• a survey
• stakeholder meetings
• pop-ups for the public
• focus groups with TTC customers

Round Three – Draft concepts

The focus of Round Three is to share and seek feedback on the draft concepts for the 5-Year Service Plan and Customer Experience Action Plan.

Engagement will include:

• a survey
• stakeholder meetings
• pop-up consultations for the public
• focus groups with women, shift workers, customers with low-income and TTC staff
• a youth-led engagement process

Round Four – Final drafts

The focus of Round Four is to share and seek feedback on the draft 5-Year Service Plan and Customer Experience Action Plan before they are presented to the TTC Board.

Engagement will include:

• a survey
• stakeholder meetings

Sign up for updates

Information about public engagement opportunities will be posted on this page and promoted on the TTC’s social media. Please follow the TTC on Twitter, Facebook and Instagram or visit this website regularly for updates. 

If you would like to receive updates about this work, please send an email to planning@ttc.ca, with the subject line “2024 Annual Service Plan.”