2018 Customer Charter
5. Quarter 4 - October to December
Commitments |
Improvement Area |
We will complete construction on the multipurpose path at the Finch Station west parking lot to support the City of Toronto's plans to connect cycling and walking trails. |
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We will complete the resurfacing of the Finch Station west parking lot, restoring 1413 parking spaces for commuters. |
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We will continue to staff more stations with Customer Service Agents to replace the Collector and to provide a more personalized and engaging level of service. |
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We will install high-capacity bicycle parking racks at up to 49 stations. The new racks will more than double our existing bicycle parking capacity. |
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We will upgrade the infrastructure that powers streetcars along the 512 St Clair route, making service more reliable. |
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We will have elevators in service at St Patrick Station as part of the Easier Access program to make stations accessible to everyone, regardless of their level of mobility. |
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We will install up to an additional 50 passenger information displays in station bus bays to provide real-time information on vehicle arrivals. |
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We will pilot solar-powered passenger information displays toprovide real-time information on vehicle arrivals at stops without utility power. |
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We will install bicycle shelters at a minimum of five stations to help cyclists protect their bicycles from the elements. |
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All stations will be equipped with at least one new PRESTO vending machine where customers can buy a PRESTO card, load money and buy a paper PRESTO card, to make accessing transit more convenient. |
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We will implement new state-of-the-art radios on subway trains to make announcements inside trains clearer and more audible. |
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We will put into service 69 new redesigned and accessible vehicles as part of our effort to diversify and modernize the TTC Wheel-Trans fleet. |
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We will review and optimize stop locations to improve travel times, accessibility and reliability at approximately 300 bus stops across the city. |
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We will implement transit signal priority and up to three queue-jump lanes to allow buses and streetcars to operate more quickly and consistently on heavy traffic corridors. |
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