2018 Customer Charter

The Customer Charter is the TTC’s commitment to you, our customer. It is designed to track promises and improvements that benefit customers. It also holds TTC’s management accountable if promises are not met. The progress against these commitments is reported to the TTC Board quarterly and posted on our website.

We will continue to deliver on the positive initiatives that we started with our first Customer Charter in 2013:

• Conducting Meet the Managers sessions.
• Holding an annual TTC Customer Town Hall and an annual TTC Public Forum on Accessible Transit.
• Posting the performance of all surface routes on our website so you know how your route is performing.
• Conducting Customer Satisfaction Surveys and Mystery Shopper Surveys each quarter to better understand how we are performing on issues of importance to you.