2018 Customer Charter

The Customer Charter is the TTC’s commitment to you, our customer. 

2. Quarter 1 - January to March


Improvement Area

We will continue to provide additional vehicles in support of the King Street pilot aimed at improving transit reliability, speed and capacity.

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We will launch a new five-year Corporate Plan that presents a clear way forward to continue to realize our vision to be a transit system that makes Toronto proud.

Subway iconStreetcar iconBus iconAccessible service iconInternational symbol of accessibility

We will launch a redesign of passenger information displays on subway platforms. The new design will not only provide customers with the next train arrival time, but also the line number and destination of the train.

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We will introduce a discounted fare for customers transferring between GO Transit/UP Express services and the TTC, making travel in the GTHA more affordable and seamless.

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We will pilot a beacon wayfinding system to help customers with vision loss navigate through stations using their smart devices.


We will continue to support City of Toronto staff in adding shelters and shelter amenities at bus stops across the city.


We will continue to roll out Automatic Train Control on Line 1 to improve travels times and reduce overcrowding.


We will continue to roll out Wheel-Trans Family of Services. Wheel-Trans customers will have more independent and flexible travel options.


We will add service on bus and streetcar routes to help reduce overcrowding during peak hours on up to 20 routes.


We will deploy up to 15 extra surface vehicles each day to fill in service gaps to provide a more consistent level of service.

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