2018 Customer Charter

The Customer Charter is the TTC’s commitment to you, our customer.

4. Quarter 3 - July to September

Commitments	Improvement Area
We will expand the bicycle repair stop network at stations from 29 stops to a minimum of 44. The repair stops will feature wrenches, Allen keys, screw drivers, and an air pump to help cyclists make minor repairs to their bicycles as they complete the first and last mile of their journey.
We will commence the construction phase at Wilson and Runnymede Stations as part of the Easier Access program to make stations accessible to everyone, regardless of their level of mobility.
We will commence the construction phase at Chester Station as part of both the Easier Access program to make stations accessible to everyone and the Second Exit program to improve customer safety and create another entrance for customer convenience.
We will roll out new technology to improve route management and real-time information for buses and streetcars. The technology will allow for more consistent service and make it easier for you to plan your trip.
We will introduce two-hour time-based transfers, simplifying the transfer process and making multiple short distance trips more affordable.
We will work with Bike Share Toronto to incorporate docking stations at a minimum of five additional TTC stations, making it easier for cyclists to complete the first and last mile of their journey.
We will receive 200 new redesigned, clean diesel buses featuring USB ports for charging smart devices, three individually operated flip-down seats to create space for strollers and large passenger belongings, and two passenger information displays.
We will work with Bombardier to increase the number of new low-floor, accessible streetcars in service from 57 to 100.
We will complete the installation of new fare gates. Every station and every entrance will be PRESTO-enabled.
We will introduce a limited-use paper PRESTO card to replace cash fares and make accessing transit easier for infrequent customers.
We will move Adult and Senior Monthly Passes onto PRESTO. This milestone brings us one step closer to the full adoption of PRESTO.