2018 Operating Statistics

The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.

This page contains historical information for the year shown only and is not intended to reflect current TTC information.

6. Contact the TTC

TTC Routes, Schedules and Fares:

416-393-INFO (4636) (for 24-hour recorded voice service; operator-assisted service from 8 a.m. to 6 p.m. daily, except statutory holidays). Telecommunications Relay Service number 1-800-855-0511.

Lost Articles Office (Bay Station):

416-393-4100 (for Monday-Friday walk-in service, 8 a.m. to 5 p.m.; phone inquiries: Monday-Friday, noon to 5 p.m., closed weekends and holidays). Telecommunications Relay Service number 1-800-855-0511.

Customer Complaints/Compliments:

416-393-3030 (7 days a week, 7 a.m. to 10 p.m.) Telecommunications Relay Service number 1-800-855-0511.

TTC Photo ID Centre:

Bathurst Station, in-person visits weekdays, 3 p.m. to 7 p.m., Saturdays 10 a.m. to 2 p.m., closed Sunday and holidays.

Elevator Service Status:

416-539-LIFT (5438) or 416-393-4636, press 5, then 2.

TTC online:

The TTC is continually expanding its ability to communicate critical information to its customers. Anyone can receive information about disruptions, route changes and events at @ttcnotices on X or like the TTC on Facebook at www.facebook.com/TTCnotices or post a comment or suggestion at @ttchelps on X . To receive Subway service disruption notifications by e-mail, go to ttc.ca and register under Service Advisories. E-mail alerts include a route filtering feature and elevator status updates.

Wheel-Trans:

Trip booking: mywheel-trans.ttc.ca, 5 a.m. to 11 p.m.; RideLine 416-397-8000, 5 a.m. to 11 p.m.; Reservations 416-393-4222, same day: 5:30 a.m. to 11 p.m., advanced: 7 a.m. to 11 p.m.; Telecommunications Relay Service number 1-800-855-0511, 7 a.m. to 11 p.m.; Priority Line 416-393-4311, 24 hours; Customer Service 416-393-4111, Monday-Friday, 8 a.m. to 4 p.m.

TTC mailing address:

1900 Yonge Street, Toronto, Ontario, Canada, M4S 1Z2
Switchboard: 416-393-4000
Website: ttc.ca

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