Wheel-Trans eligibility application

Introduction

The Toronto Transit Commission (TTC) operates and maintains a public transit system within and around the City of Toronto. The system consists of both conventional and specialized transportation services. The TTC’s specialized transportation service is called Wheel-Trans.

Helpful definitions

  • Conventional Transportation Service (conventional transit) means fixed route service on buses (including Community Buses), streetcars and subway trains (including light rail/rapid transit). A significant part of TTC’s conventional transit system is currently accessible.
  • Specialized Transportation Service (specialized transit) means pre-arranged shared ride door-to-door service, and/or service to and from conventional transit for persons with disabilities who are eligible and registered specialized transit customers.
  • Family of Services means a combination of conventional transit and specialized transit for persons with disabilities who are eligible and registered specialized transit customers.

Wheel-Trans provides a safe and reliable public transit option for persons with disabilities to travel with freedom and dignity. Applicants may be eligible for Wheel-Trans if their disability prevents them from using TTC conventional transit for all or part of their trip. Disabilities may be permanent and/or temporary and are those identified in the Ontario Human Rights Code, including, but not limited to, physical, sensory, cognitive and mental health disabilities.

Categories of eligibility

Wheel-Trans has three categories of eligibility for service consistent with Integrated Accessibility Standards Regulation (IASR O. Reg. 191/11) under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). For purposes of eligibility, persons with disabilities shall be categorized as follows: 

  • Unconditional – A person with a disability that prevents them from using conventional transit at all times.
  • Conditional – A person with a disability where environmental or physical barriers limit their ability to consistently use conventional transit. A person with Conditional eligibility may be able to use conventional transit for all or part of their trip, but may also qualify for specialized transit under specific circumstances (e.g., weather, or travel to a non-accessible location).
  • Temporary – A person with a temporary disability that prevents them from using conventional transit. A person with Temporary eligibility requires specialized transit for a limited period.

How to apply for Wheel-Trans service

The Wheel-Trans Eligibility Application form (the application) is available at ttc.ca/wheel-trans, by calling 416-393-4111, or by emailing WTCS@ttc.ca. Alternative accessible formats are available upon request.  A person who believes they are eligible for Wheel-Trans service and is interested in becoming a Wheel-Trans customer, should complete the application in full, sign the application and submit it. Incomplete applications may be returned to you for completion.

The application and instructions

Please note that photos are required only if you are applying for a Support Person Assistance Card (Section D).

Section A contains questions about your everyday mobility and ability to use conventional transit. Section A is to be completed by you/your representative. You/your representative must certify that the information provided is true and correct.

Section B is your authorization to have your health care professional(s) contacted for additional information or clarification if required. Section B is to be completed by you/your representative.

Section C is to be completed by your health care professional(s). Your health care professional(s) must certify that the information provided in Section C is correct. If you require more than one health care professional to complete the form, make copies of Sections B and C.

Section D is optional and is to be completed by you/your representative and your health care professional. The Support Person Assistance Card (SPAC) allows a support person to travel free on TTC conventional transit or Wheel-Trans when accompanying a person with a disability who needs additional assistance when travelling. Under the TTC’s Support Person policy and the AODA, a support person is someone, “who accompanies the person with a disability to help with communication, mobility, personal care or medical needs or with access to goods, services or facilities”.

Note: Wheel-Trans customers may travel with a companion and/or support person at any time on Wheel-Trans.

In-person functional assessments

Wheel-Trans is committed to providing a fair and objective eligibility process for all applicants. To ensure we correctly match transit services based on your abilities, you may be requested to attend a functional assessment to learn more about your abilities in performing activities related to travelling on the transit system. Your category of Wheel-Trans eligibility will be based on the information provided in the application and the results of a functional assessment (if required).

Appeal assessment

If you disagree with the decision regarding Wheel-Trans eligibility, you may request an independent appeal to have the decision reviewed. Additional information on the appeal process, as well as the required forms that must be completed, can be found on TTC’s website at ttc.ca/wheel-trans, by calling Wheel-Trans Customer Service at 416-393-4111 or by emailing WTCS@ttc.ca.

Applicant’s responsibilities

  • Make a copy of the application for your records.
  • Cover any costs incurred for completing the application or for obtaining additional information.

For questions about eligibility, contact us at WTEligibility@ttc.ca or 416-393-4111.

Completed applications should be sent using one of the following methods with “Wheel-Trans application” in the subject line:

  • Mail: 580 Commissioners Street, Toronto, Ontario, M4M 1A7
  • Email: WTEligibility@ttc.ca
  • Fax: 416-338-0126

Travelling within the Greater Toronto and Hamilton area

If you are approved for Wheel-Trans service and wish to use specialized transit within the Greater Toronto and Hamilton area (GTHA), your information can be shared with other GTHA specialized transit providers upon request. Please contact Wheel-Trans Customer Service at 416-393-4111 or WTCS@ttc.ca for more information.

Personal information and privacy

All Wheel-Trans vehicles are equipped with mounted video cameras. Any personal information collected by video cameras on Wheel-Trans vehicles and/or through the application process is collected under the authority of the City of Toronto Act, 2006 c.11, Schedule A, the Occupiers Liability Act, c.O.2 including, but not limited to, Part XVII, and the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c M.56.

Any personal information is also subject to TTC’s Privacy Policy.

Any questions about information collection can be directed to: 

  • By mail: The Coordinator, Freedom of Information/Records Management 1900 Yonge Street, Toronto, ON, M4S 1Z2 
  • Phone: 416-393-4000

_________________________________________________________________

Section A: Applicant/Application information

Personal/contact information of applicant

Home address of applicant

Mailing address (If different than above)

Authorize a representative

Emergency contact information

Section A: Applicant/Application information

Questions

1. Do you currently use any of the following? Check all that apply.

2. Please identify any disability conditions that affect your ability to travel on conventional transit.

3. Is your ability to travel on conventional transit impacted by any of the following seasonal conditions? Check all that apply.

4. Do you need a support person to travel on Wheel-Trans?

5. Do you currently use any of the following assistive devices? Check all that apply.

__________________

6. On your own or using an assistive device, can you travel a city block (175 metres/575 feet)?

7. Can you get to/from the transit stop/subway station nearest to your home?

8. Can you wait at a transit stop/subway station for a bus, streetcar and/or subway?

9. Can you recognize and understand destination and route number signs on transit stops, transit vehicles and/or subway stations?

10. Can you recognize and understand when and where to board and exit transit vehicles?

11. Can you present a fare, take a transfer, tap a pass and/or show Proof-of-Payment upon request?

12. Can you transfer between transit vehicles and modes (e.g., bus to streetcar, streetcar to subway, etc.)?

13. Can you independently seek help or assistance if required?

14. Please provide any additional information you would like us to consider regarding your ability to use conventional transit.

15. Are you a dialysis patient?

Applicant/application information

Person completing Section A if other than applicant:

I certify that the information provided in the application is true and correct. I understand that providing false, incorrect and/or misleading information could lead to discontinuation of Wheel-Trans service.

Section B: Authorization to release personal health information

Person completing Section B if other than applicant:

Address

Section C: Health care professional information

Section C Health care professional certification

Address

Section D: TTC Support Person Assistance Card (optional)

Applicant information (To be filled out by applicant or representative)

Address

Health care professional certification

Address

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