2019 Operating Statistics

The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.

3. Wheel-Trans

As a division of the TTC, Wheel-Trans is responsible for door-to-door accessible transit service for people with physical functional mobility limitations who have the most difficulty using conventional transit services. Service is provided 24 hours beyond city limits to the airport, and to established boundary transfer points in order to co-ordinate trips with other accessible door-to-door transit services within the Greater Toronto Area.

Wheel-Trans Operating Statistics

Category 2019 2018 Increase/(Decrease)
Passenger Trips 4,096,981 4,100,688 (Decrease of 3,707)
Average Daily Trips 11,225 11,235 (Decrease of 10)
Kilometres Operated 31,676,318 29,148,419 Increase of 2,527,899
Scheduled Vehicle Service Hours 1,262,578 1,197,085 Increase of 65,493
Revenue Vehicles 3,301 3,425 (Decrease of 124)
Number of Active Registrants 44,353 45,140 (Decrease of 787)

Notes: Passenger Trips, Average Daily Trips, Kilometres Operated, Scheduled Vehicle Service Hours, and Revenue Vehicles categories include contract vehicles (including 266 Wheel-Trans buses; 335 accessible taxis and 2,700 sedan taxis operating during peak hours).
The Number of Active Registrants category refers to customers who have used Wheel-Trans at least once in 2016 (as per Auditor General’s new definition).

Community Bus

Accessible, fixed-route bus service primarily focused on individuals who have some difficulty accessing the conventional transit system. Wheel-Trans registrants and seniors comprise the majority of customers served. However, all individuals are eligible for the service.

Community Bus Operating Statistics

Category 2019 2018 Increase/(Decrease)
Passenger Trips 54,275 56,627 (Decrease of 2,352)
Average Daily Trips 208 2017 (Decrease of 9)
Kilometres Operated 158,708 153,236 Increase of 5,472
Scheduled Vehicle Service Hours 10,636 10,269 Increase of 367
Revenue Vehicles 7 7 0
Number of Routes 5 5 0

Note: Community Bus does not operate on weekends or holidays and this is reflected in the Average Daily Trips category values.

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