Crisis Link

Toronto’s subway system suicide prevention program.

The TTC, in partnership with Distress Centres of Toronto and Bell Canada, provides the Crisis Link program to offer hope to those at risk of suicide.

Crisis Link is a poster/payphone program available on every subway platform. It is designed to encourage anyone contemplating suicide to use the payphone at the Designated Waiting Area on each platform. The direct-dial button connects callers with a trained counsellor at the Distress Centres of Toronto.

Phone calls are free and confidential. Counsellors will talk with the caller and assess the risk to the individual who is considering suicide. Distress Centres staff will contact the TTC’s Transit Control Centre to implement the appropriate measures to ensure the individual remains safe.

The TTC was the 2011 recipient of the Arnold Devlin Community Service Award, presented by the Ontario Association for Suicide Prevention, in recognition of its suicide prevention programs: Crisis Link, Gatekeeper and Acute Psychological Trauma.