Sign Language Interpretation Pilot

The TTC is launching an on-demand video sign language interpretation pilot at Finch, Finch West, and Kipling stations from November 12, 2026 to February 28, 2027. 

This service allows customers who are Deaf and hard-of-hearing to communicate in real time with TTC staff and address any questions they may have about navigating the system.

The secure video platform provides immediate access to qualified professional interpreters fluent in American Sign Language (ASL) and Langue des signes québécoise (LSQ).

https://www.ttc.ca/accessibility

How it works

If you use sign language and require assistance at a participating station, follow these steps:

1. Locate a Customer Service Agent at the station booth or customer service area during service hours.
2. Request the video interpretation service. The agent will provide a tablet to connect you with a live interpreter.
3. Communicate in real time. The qualified interpreter will facilitate a secure, two-way conversation between you and the TTC staff member to support your commute.

Pilot locations and hours of operation

On-demand video ASL and LSQ interpretation is available at the following stations: 

Finch Station (Line 1 Yonge-University)

Finch West Station (Line 1 Yonge-University and Line 6 Finch West)

Kipling Station (Line 2 Bloor-Danforth)

Hours of Operation:

• Monday to Friday: 7:30 a.m. to 7:30 p.m.
• Saturday and Sunday: 10 a.m. to 5 p.m.
• Please note: the service is not available on statutory holidays. 

About the Sign Language Interpretation pilot

The pilot is part of the TTC's ongoing commitment to innovation, accessibility, and barrier-free transit. This initiative is part of a broader Ontario Vehicle Innovation Network partnership, with Government of Canada support through the Federal Economic Development Agency for Southern Ontario (FedDev Ontario), to test new transit technologies. Interpretation for this pilot is provided through Asign. 

Feedback and evaluation gathered through February 28, 2027, will be reviewed alongside the Advisory Committee on Accessible Transit (ACAT) to guide future accessibility upgrades across the transit network.