TTC's Restart Action Plan

How the TTC is preparing for Toronto's recovery in the weeks and months to come

Continue health and safety measures put in place during response phase

  • Enhanced cleaning and disinfection schedules of all public places, stations and vehicles with a focus on touch and grab points, such as buttons, railings, handles and straps
  • Installed hand sanitizer in all subway stations and may expand to more locations throughout the system
  • Provided PPE kits to operators
  • Exploring innovative solutions/technology to make our system safer

Continue to monitor and match service with demand

  • Provide 85 per cent normal service and Run-As-Directed (RADs) buses to enhance service to specific routes with higher demand and observed crowding
  • As ridership reaches 50 per cent of normal demand, the TTC will begin to phase back to 100 per cent service

Improve stations management and customer flow in case of delays or emergency

  • Station crowding plans to include setting fare gates to ‘exit only' and shuttle bus deployment
  • Adding COVID-19 Ambassadors to busiest stations and key bus and streetcar platforms to assist customers in unplanned events
  • Floor markings and directional arrows in stations to help direct customers

Public education and awareness

  • Launched a multi-channel education campaign that focuses on restart and recovery plans, including messaging on mandatory face coverings and health and safety measures in the system
  • Proactively reaching out to more than 1,000 public and private stakeholders to share information on riding the TTC safely
  • Encourage contactless payment methods through targeted complimentary PRESTO card giveaways
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