Service Improvements

Comments

"We need elevators at all stations (e.g. Wilson, Warden). It is very hard on people who suffer with knee and back problems and disabilities."

"Warden Station is not accessible to seniors and should be upgraded."

"The schedule for installing elevators at many stations is a moving target. What steps have you taken to ensure that you meet the elevator installation schedule in the future?"

"In order to get more private developers installing elevators, sell the air rights so offices or medical buildings can be built above the station. One good example would be Lansdowne."

Response

The TTC is planning to retrofit all subway stations with elevators and other accessibility features by 2025. Funding was approved to make all stations accessible as part of the 2016-2025 TTC Capital Budget. Elevator construction is underway at St Clair West, Woodbine, Coxwell, and Dupont Stations. Easier Access projects over the past several years have been very challenging as will be the remaining stations which are currently scheduled to be completed by 2025. Completing the remaining stations will be accomplished by continuing to work on multiple locations simultaneously and advancing work such as property acquisition, where possible. Additional information and a project schedule is available by visiting TTC Easier Access.

Warden Station in particular has a multiple bus bay configuration that requires redevelopment to make it accessible, similar to the recently completed project at Victoria Park Station. Warden Station redevelopment is currently unfunded, however, the plan is to request funds in future budgets to complete it as a separate project.   

TTC has historically and does continue to‎ look for opportunities to partner with private developers with respect to the construction of entrance connections that include accessible entrances to subway stations.  This can include air-rights development above a subway station entrance. Recently constructed developments that contain accessible subway entrances include the Canadian Opera Company (Osgoode), MaRS Discovery Centre (Queen's Park), and the Hullmark Centre (Yonge-Sheppard). Future planned developer-constructed accessible entrances include St. Patrick, Eglinton, and Lawrence stations.

Comments

"Stop packing the buses beyond safety limits."

"Think about the peak times when the school children have to go to school, and when the school finishes. Anybody with a wheelchair, it's very difficult for them to get on the bus there because it's so crowded."

Response

Our crowding standards are measured against the average number of people on each bus during the busiest hour. This does mean that some trips will be busier than others, particularly when there is a service delay. Many routes are operating near these crowding standards as we are unable to add service due to budgetary or fleet constraints. Our operators are trained to drive safely and will deny boarding when they feel the bus has reached capacity.

We do operate special school trips at dismissal times to accommodate student travel on many of our busiest routes. Customers can let us know by contacting TTC Customer Service if there is a specific school or location that we should look at, as we can explore if a school trip is warranted.

Comments

“Stop packing the buses beyond safety limits."

“Think about the peak times when the school children have to go to school, and when the school finishes. Anybody with a wheelchair, it's very difficult for them to get on the bus there because it's so crowded.”

Response

Our crowding standards are measured against the average number of people on each bus during the busiest hour. This does mean that some trips will be busier than others, particularly when there is a service delay. Many routes are operating near these crowding standards as we are unable to add service due to budgetary or fleet constraints. Our operators are trained to drive safely and will deny boarding when they feel the bus has reached capacity.

We do operate special school trips at dismissal times to accommodate student travel on many of our busiest routes. Customers can let us know by contacting TTC Customer Service if there is a specific school or location that we should look at, as we can explore if a school trip is warranted.

Comments

"There are too many 185 Don Mills Express buses, not enough 25 Don Mills buses. When a 25 Don Mills bus comes, they are always packed and I can't get my wheelchair on the bus."

Response

We are making changes to the 25 Don Mills and 185 Don Mills Rocket routes starting in January 2017. This includes an increase in service on the local service at most times of the day, which should help to resolve this issue.

Comments

"YRT Mobility Plus uses north of Steeles as the dividing line. Wheel-Trans goes 1 kilometre north of Steeles as a service to York residents. This means more bookings, travel time and costs not supported by York region. Why is there no reciprocity or cost sharing?"

Response

Wheel-Trans will travel up to 1 km beyond the Toronto boundary. If a customer requires travel beyond that, all transit agencies in the GTHA have a reciprocity agreement in place to automatically accept customers who are registered in the region they reside in. There are four transfer points shared between Wheel-Trans and York Region, and two transfer points to Peel Region. Wheel-Trans staff can also coordinate trips with staff from neighbouring regions. Please contact Customer Service at 416-393-4111 or wtcs@ttc.ca.