Fare Inspector & Special Constable Complaints (FISCC) Office
3. Submit a Complaint
The Fare Inspector & Special Constable Complaints (FISCC) Office accepts complaints about the conduct of an individual Fare Inspector or Special Constable, as well as concerns about the policies and services related to the overall TTC Fare Inspector and Special Constable Program.
Anyone can file a complaint. The TTC encourages customers to report complaints they may have about a TTC employee or service so that they may be looked into and resolved promptly.
How to submit a complaint
We’ve made it quick and easy to submit a complaint by phone, fax, online form, email, mail or in-person.
To submit a complaint, you may:
- Contact the TTC’s Customer Service Centre seven days a week, from 7 a.m. to 8 p.m. All concerns related to Fare Inspectors and Special Constables will be forwarded to the FISCC Office for review.
- Phone: 416-393-3030 or TTY: 416-338-0357 (If calling outside of Customer Service hours, leave a voicemail at 416-393-3111)
- Fax: 416-338-0547
- Online form
- Mail or in person at:
TTC Customer Service Centre
1900 Yonge Street,
Toronto, ON M4S 1Z2
- Or email the FISCC Office directly at FISCCInquiries@ttc.ca
Once a complaint is received by the FISCC Office, the matter will be reviewed to ensure all necessary information is included. A member of the FISCC team will be in touch with you to discuss next steps.
Learn more about our Investigation Process.
Frequently asked questions – Submitting your complaint
Will the information I provide be kept confidential?
All documents related to a complaint, including the written complaint, witness statements and investigation notes, will be securely maintained by the FISCC Office or an external investigator, if necessary.
All complaint information will be kept confidential, unless disclosure is necessary:
- to conduct the investigation;
- to protect the safety of employees, customers, the public and/or contractors;
- to administer corrective action with respect to an incident of misconduct;
- to comply with public reporting requirements to the TTC Board;
- as a matter that is determined by the TTC to be of public interest; or,
- where required by law.
Is there a time limit on when incidents can be reported?
The timeline to submit a complaint is no more than one year from the date the incident occurred or one year from the date the last incident occurred in a series of incidents. The FISCC Office may choose to address a complaint received beyond this timeline if the office is satisfied that the delay was incurred in good faith. You will have an opportunity to explain the reason for the delay for the FISCC Office’s consideration.
I’ve submitted my complaint. What happens next?
When a complaint is brought to the attention of the FISCC Office, the office will acknowledge receipt of the complaint within two business days and will take steps to address the complaint in a timely, transparent and impartial manner.
Once a complaint is received by the FISCC Office, it will be assigned to an investigator, who will assess the matter, and either conduct a formal investigation or propose an Informal Resolution, if appropriate and agreed to by all parties.