2024 Annual Service Plan

We have completed the consultation process for the 2024 ASP. Thank you to everyone who participated and provided your feedback! As we continue with consultations for the 5-Year Service Plan and Customer Experience Action Plan, you can learn more about the engagement process here. 

As part of the 5-Year Service Plan process, we committed to developing (and consulting stakeholders and the public on) detailed Annual Service Plans (ASPs) every year.

The 2024 ASP will form part of the new 5-Year Service Plan (2024-2028) being delivered to the Board later this year. Learn more about the 5-Year Service Plan (2024-2028) here.

Main priorities for the 2024 Annual Service Plan

Planning for construction is the focus of our 2024 ASP. Construction can create major disruptions to our service. With significant construction projects planned in the coming years, we are thinking about how best to adjust our service. We are anticipating disruptions from:

• Four major transit expansion projects, including the Ontario Line, Scarborough Subway Extension (or Line 2 East Extension), Yonge North Subway Extension (or Line 1 Extension) and Eglinton Crosstown West Extension;
• One rapid transit replacement, the Line 3 Scarborough (SRT) Bus Replacement;
• Typical transit network maintenance and repairs; and
• Other, non-transit related projects that impact transit service and require service detours.

To help us prepare the 2024 ASP, we want to know what customers and stakeholders think we should prioritize when we look at changing our service because of construction. 

Engagement process

From April to October 2023, the TTC will engage customers, stakeholders, internal staff, and the public to help inform the 2024 Annual Service Plan, the 5-Year Service Plan, and the Customer Experience Action Plan. The engagement will follow a four-round process.

Round One – The big picture

From April 26, 2023 to May 22, 2023 we conducted a survey open to customers, TTC employees and the public. In relation to the 2024 ASP, TTC was seeking feedback on how to accommodate a number of significant construction projects and disruptions that impact our service in 2024 and beyond

We heard from our customers that, most participants prefer for the TTC to:

• Provide more frequent service on nearby/parallel streets so customers spend less time on transit, even if it means they have to travel further to a stop,
• Relocate service from some stops on a route, if it means having consistent routing throughout the construction period, and
• Are comfortable being detoured to a different subway station on the same subway line during construction

For more findings, the full report can be found here.

Round Two – Closer look at construction

As Round 2 has come to an end, we will be providing our Round 2 report of the feedback we received in the coming weeks. The focus of Round 2 was to share and seek feedback on the draft 2024 Annual Service Plan before it is presented to the TTC Board. Specifically, TTC sought feedback on its approach to adjusting service as a result of major construction projects. Engagement methods included a survey, stakeholder meetings, pop-ups for the public and focus groups with TTC customers.

For more findings, the stakeholder meetings summary can be found here.

Sign up for updates

Information about public engagement opportunities will be posted on this page and promoted on the TTC’s social media. Please follow the TTC on Twitter, Facebook and Instagram or visit this website regularly for updates. 

If you would like to receive updates about this work, please send an email to planning@ttc.ca, with the subject line “2024 Annual Service Plan.”