Fare Payment Policy
Purpose
The Fare Payment Policy defines the guidelines and rules surrounding fare payment. The Policy also defines when a customer’s record of no-fare may trigger certain policy actions.
Scope
The policy applies to all persons travelling on Wheel-Trans services.
Legislative Requirements
Accessibility for Ontarians with Disabilities Act (2005);
Integrated Accessibility Standards Regulation, Ont. Reg. 191/11; and
Definitions
Companion is defined as a person who is accompanying a Wheel-Trans customer during their trip and is not the customer’s support person.
Cross-boundary Travel refers to trips that require travelling outside the municipal boundaries of the City of Toronto
Fare is defined as the amount to be paid for travel on the transit system as determined by the Commissioners of the TTC. For a current list of the types of payments accepted by the TTC, please visit Fares and Passes.
Fare evasion:
- Illegal entry into a subway station through a bus bay
- Entering a fare gate without paying (including pushing a gate, hopping over a gate, walking behind someone – also known as tailgating, or holding a gate open)
- Boarding a bus, streetcar, or Wheel-Trans vehicle, including contracted vehicles.
No-Fare Trip occurs when a customer boards a Wheel-Trans vehicle and does not pay a fare for a scheduled trip. This non payment of fare is recorded in the scheduling system under the customer’s registration number.
Support Person is an individual that assists a person with a disability with communication, mobility, personal care/medical needs or with access to goods, services or facilities
Presto Card Reader Out of Service
If the Presto Card reader is out of service when a customer taps their Presto Card, or the operator instructs the customer not to tap because the Presto card reader is out of service, this will not be counted as a No-Fare Trip or Fare evasion.
Policy
Wheel-Trans fares are mandated by the TTC Fare Policy and are therefore subject to change. For the most current information on fare and fare payment please visit: Fares and Passes
For the most current PRESTO information please visit: Presto
Multiple trips scheduled within a two-hour window require only one fare regardless of the direction of travel if paid using PRESTO, consistent with TTC 2-hour Transfer Policy.
Persons paying senior fares (i.e. 65 years of age or older) need to carry a valid identification.
In order to use the student fare, students, between 13 and 15 years of age, do not require identification. Students, between 16 and 19 years of age, need to carry valid identification.
A support person travelling with a person with a disability is not required to pay a fare after the customer presents a valid Support Person Assistance Card. Except for one (1) support person, all other companions travelling with the Wheel-Trans customer are required to pay a regular TTC fare.
Customers paying with a PRESTO card, PRESTO in Google Wallet, debit or credit card will be able to transfer for free between the TTC, Brampton Transit, Durham Region Transit, MiWay and York Region Transit, thanks to Ontario’s new One Fare Program.
When transferring, tap using your original method of payment on a PRESTO reader. You will receive your free transfer and won’t be charged another fare, as long as you are within two hours of your first tap on the TTC. A support person travelling with a person with a disability is not required to pay a fare after presenting a valid Support Person Assistance Card.
TTC Fare Policy takes precedent over Wheel-Trans Fare Payment Policy at all times.
All policies are subject to change at the discretion of the TTC.
Consequences of Non-Payment of Fares/Fare Evasion
Not paying a fare (fare evasion) could result in a TTC Transit Fare Inspector issuing a customer a fine up to $425.
Each time a Wheel-Trans customer profile exceeds five (5) no-fare trips, a “non-payment of fares” letter will be sent to their attention.;
- The initial letter will advise customers to be mindful of the TTC Fare policy, as well, it will inform them of the fact that they failed to pay a fare on five (5) occasions.
- The 6th occurrence of non-payment of fares will result in a seven (7) day service suspension.
- The 7th occurrence of non-payment of fares will result in a fourteen (14) day service suspension.
- The 8th occurrence of non-payment of fares will result in a thirty (30) day service suspension.
- The 9th and subsequent occurences of non-payment of fares will result in a sixty (60) day service suspension.
All persons travelling on Wheel-Trans must pay a regular TTC fare each time they take a trip with Wheel-Trans. No person shall travel or attempt to travel on Wheel-Trans or enter a fare paid area, or attempt to enter a fare paid area without paying the appropriate fare.
Customers may contact Wheel-Trans customer service to discuss the dates that the non-payment of fares took place.
Customers can travel to the TTC Customer Service Centre which is located on the 1st Floor at 1900 Yonge street (Davisville subway), to pay for any outstanding fares. The following forms of payments are accepted: Cash, Interac, American Express, MasterCard and Visa. The customer will be issued a receipt, which they will need to provide a copy of in order for Customer Service to remove the service suspension. The office is open, weekdays, 8:30 a.m. to 4:30 p.m., except statutory holidays.
Exceptions
Exceptions will be treated by Wheel-Trans on a case-by-case basis.