How to appeal a decision

The TTC is obligated to assess all applicants and determine the correct category of eligibility based on individual abilities. We strive to provide a fair and objective eligibility process resulting in the best level of service for you. However, should you disagree with the eligibility decision; you may wish to request an independent appeal to have the decision reviewed.

You can download a copy of the appeals form from the TTC website or the form can be sent to you – either via email or mail. Submit the appeals form and any relevant supporting documentation to the TTC within ninety (90) calendar days from the date of the eligibility decision letter by one of the following methods:

• By mail: 580 Commissioners Street, Toronto, Ontario, M4M 1A7
• Email: wteligibility@ttc.ca
• Fax to: 416-338-0126

If you have not attended a functional assessment, we will call you to schedule an appointment.

If the results of the functional assessment supports your appeal request, then there are no further steps for you to take, your eligibility will be updated on our system.

If the functional assessment supports the original eligibility decision made by TTC staff, and you still believe that it does not accurately capture your ability, we will set up an appointment for you to meet with the Wheel-Trans Eligibility Appeals Panel.

The appeals panel is made up of three (3) individuals, an occupational therapist, a transit expert, and a member of the community that has a disability. The panel will review all of your documentation, ask you specific questions and give you the opportunity to explain to them why you feel the original decision did not accurately capture your ability to use conventional TTC service. The panel will then make a decision that will support your position, uphold the original eligibility decision, or change your eligibility giving more or less access to Wheel-Trans. The decision of the appeals panel is final.