Day of your trip

What to expect on the day of your trip on Wheel-Trans

Paying your fare

You must pay a regular TTC fare each time you take a trip with Wheel-Trans. We accept tickets, tokens, valid TTC passes, exact cash fare or PRESTO.

Seniors, 65 years of age or older, must show appropriate proof of age.
Students, between 13 and 15 years of age, do not require identification. Students, between 16 and 19 years of age, need to carry valid identification.
Post-secondary school students need to carry a TTC Post-Secondary Photo ID when using a monthly Post-secondary Metropass. Post-secondary Photo ID is not eligible for use with the Senior/Student Weekly Pass, Senior/Student Ticket or Senior/Student cash fare.
Children, 12 and under, ride free.

A support person travelling with a person with a disability is not required to pay a fare IF the person with a disability has a Support Person Assistance Card. More information is available on ttc.ca or by calling 416-393-4636.

Wheel-Trans vehicles

Your trip will be scheduled on one of the following Wheel-Trans vehicles:

Accessible low-floor bus with ramp
Contracted accessible taxi minivan with ramp
Sedan taxi cab

The vehicle scheduled is subject to change at any time.

Scheduled pick-up time

Please be waiting at the door of your home with a clear view of the street. If you live in an apartment, please be waiting in the lobby with a clear view of the street. Drivers will only knock on your door, ring your doorbell or buzz your apartment unit if they are more than 20 minutes late.
At a public facility, e.g. a medical office, school or hospital, wait in the common waiting area or as close to the entrance as possible. At public facilities, drivers will come in and announce the name of the person they are picking up.
Drivers will only wait five minutes beyond your schedule pick-up time. They will then call Dispatch and get authorization for a No-show slip. The return trip (if applicable) will automatically be cancelled 30 minutes after you are marked as a no-show.
If you have missed your trip and still require the ride, you must call the Priority Line at 416-393-4311.

What to expect from your driver

Drivers are responsible for announcing their arrival, and verifying the name and identification of the customer. Please have your registration card or other I.D. available for the driver.
Drivers will only take your manual wheelchair up or down one step. You are responsible for making arrangements to have your wheelchair taken up or down more than one step. Customers using electric wheelchairs or scooters should have a ramp or lift.
The driver will push customers using a manual wheelchair from the door at the pick-up location to the vehicle.
The driver will walk beside customers using a power wheelchair or scooter to the vehicle and stand behind as you board. Drivers cannot control your power device for you.
The driver will provide light assistance (as needed) for ambulatory customers, e.g. customers using a walker or cane.

Boarding the vehicle

For buses or accessible taxis (minivans):

A ramp will be extended to accommodate you.
On a bus, you may remain seated on your wheelchair or scooter, or you can request that you transfer to a seat. Your driver will secure your wheelchair/scooter using securement belts. You will also be secured with a seatbelt.
On an accessible taxi (minivan), you must transfer to a seat if you use a scooter. You must use a seatbelt.
Ambulatory customers and support persons or companions must also wear a seatbelt.
If the driver is unable to secure your assistive device, you cannot travel.

Infants and young children travelling on an accessible bus

Buses are not equipped with car seats, booster seats or tethers.
Children should be removed from strollers and secured in a single seat.
If your child is unable to sit in a single seating position then the child should be placed on your lap.
If you cannot hold your child and wish for them to remain in the stroller, then the stroller must be secured in the same manner as a mobility device.
If your stroller is lightweight or in poor condition, the driver can refuse to secure it for safety reasons.

Infants and children travelling in an accessible taxi (minivan)

Accessible taxis are not equipped with car seats, booster seats or tethers.
You can bring a booster seat but you will be required to secure your child.
If you cannot secure your child yourself, please travel with a support person/companion.

Infants and children travelling in a sedan taxi cab

Sedan taxi cabs are not equipped with car seats and booster seats but they do have tethers.
You can bring a booster seat but you will be required to secure your child.
If you cannot secure your child yourself, please travel with a support person/companion.

Travelling to your destination

Wheel-Trans is a public transportation service. You will be sharing your ride with other customers.
Drivers are aware of the names of the customers they are transporting and the addresses they are travelling to.
Drivers will pick-up and drop-off customers in the order of scheduled times, even if running late.
The driver will only take you to the address listed on the run-sheet.
Please keep your seatbelt on at all times while in the vehicle.
To ensure the safety of our customers and drivers, Wheel-Trans has installed cameras on all of our buses. Accessible taxis and sedans are also equipped with cameras.

Arriving at your destination

Wait until the vehicle has come to a complete stop before removing your seatbelts.
Remain seated and wait for the driver to assist you from your seat.
Drivers are responsible for assisting you from the vehicle and accompanying you through the first accessible door at your destination. The driver will push your wheelchair or provide light guidance. If you require additional assistance, please travel with a support person/companion.
Please remember to take all of your personal belongings with you when exiting the vehicle.
Drivers will only take your manual wheelchair up or down one step or a curb at your destination.
Customers using a power wheelchair or scooter must use a ramp.