Booking your trip

All of the information you need to book a trip and to take a trip.

Regular Trip Bookings on statutory holidays

Please note that all Wheel-Trans Regular Trip Bookings (Pre-booked/Automatically Scheduled Rides) are cancelled on statutory holidays.

If you still need to travel on the statutory holiday, please book the ride as an occasional trip

If you are taking the subway as part of your trip, review our scheduled subway closures, before booking.

Occasional "same-day" trips booked on the day of service, at least four hours prior to the desired pick-up or drop-off time
Occasional "advance" trips booked for the next day and up to seven days in advance of travel
"Regular" trips are recurring trips that take place at the same time of day, same day of the week to the same destination and a for a minimum of two consecutive weeks, e.g. trips to work, school or physical therapy

Your registration number. This is the nine-digit number that appears on your Wheel-Trans registration card.
The exact address and major intersections of the locations that you wish to travel to.
The assistive device that you will be travelling with and whether you will be travelling with a support person or companion (and their assistive device if applicable).
Your preferred arrival or departure times for your trips.

You can book occasional “same day”, “advanced” and “regular” trips using mywheel-trans.ttc.ca. This is the fastest way to make a reservation and the service is available two hours earlier than if you call Reservations.
This service is available from 5 a.m. to 11 p.m. seven days-a-week.
You will be required to create a username and personal password before booking.
If your trip request is not available at the time of your booking, the request will be placed on a waiting list. When we are able to confirm the reservation, you will receive a confirmation from our automated call-out service
You will be required to wait 45 minutes before your next pick-up

You can book occasional “same day”, “advanced” and “regular” trips using RideLine. This service is available from 5 a.m. to 11 p.m. seven days-a-week. This services is also available two hours earlier than if you call Reservations.
To access Rideline, you will need to enter your 6 digit registration number, followed by your four digit default password which is the month and day of your birthdate, e.g. January 6 is 0106.
When using RideLine, you can book addresses that are on your registered (favourites) list, major landmarks and addresses that you have travelled to within the last six months.
Call or email Customer Service at 416-393-4111 to register additional addresses.
If your trip request is not available at the time of your booking, the request will be placed on a waiting list. When we are able to confirm the reservation, you will receive a confirmation from our automated call-out service.

Call when you receive a No-show and require another trip or to inquire about late vehicles (30 minutes or more). All other calls will be transferred.

You can book occasional “same day”, “advanced” and “regular” trips by calling Reservations.
Please note that we receive high call volumes resulting in frequent busy signals and long wait times.

You can book a “same day”, “advanced” and regular trip to a subway station or select bus stop.
Call the dedicated Family of Services reservation line and we will plan your entire trip from start to finish.

You can put “regular” trips on hold by requesting a Regular Trip Interruption. You can do this online at mywheel-trans.ttc.ca, by calling the RideLine or by calling Reservations.

Please cancel your trip four hours before you are scheduled to travel.
You can cancel your trip online at mywheel-trans.ttc.ca, by calling the RideLine or by calling Reservations.

Your trip details are available after 7 p.m. on the evening before your trip or anytime on the day of service.
Our automated call-out service will provide you with the details of your scheduled trip, including the trip times, destinations and vehicle type. Automated calls are made after 7 p.m. on the evening before your trip or after 7 a.m. on the day of your trip.
If you miss the automated call, you can get the information on mywheel-trans.ca or by calling the RideLine.