2020 Operating Statistics
3. Wheel-Trans
As a division of the TTC, Wheel-Trans is responsible for door-to-door accessible transit service for people with physical functional mobility limitations who have the most difficulty using conventional transit services. Service is provided 24 hours beyond city limits to the airport, and to established boundary transfer points in order to co-ordinate trips with other accessible door-to-door transit services within the Greater Toronto Area.
| Category | 2020 | 2019 | Increase/(Decrease) |
|---|---|---|---|
| Passenger Trips | 1,700,511 |
4,096,981 | (Decrease of 2,396,470) |
| Average Daily Trips | 4,659 |
11,225 | (Decrease of 6,566) |
| Kilometres Operated | 16,078,044 |
31,676,318 | (Decrease of 15,598,274) |
| Scheduled Vehicle Service Hours | 732,432 |
1,262,578 | (Decrease of 530,146) |
| Revenue Vehicles | 1,376 |
3,301 | (Decrease of 1,925) |
| Number of Active Registrants | 35,384 |
44,353 | (Decrease of 8,969) |
Notes: Passenger Trips, Average Daily Trips, Kilometres Operated, Scheduled Vehicle Service Hours and Revenue Vehicles categories include 256 Wheel-Trans buses and contract vehicles (120 accessible taxis and 1,000 sedan taxis) operating during peak hours.
The Number of Active Registrants category refers to customers who have used the Wheel-Trans service at least once over the past 12 months.
Community Bus
Accessible, fixed-route bus service primarily focused on individuals who have some difficulty accessing the conventional transit system. Wheel-Trans registrants and seniors comprise the majority of customers served. However, all individuals are eligible for the service.
| Category | 2020 | 2019 | Increase/(Decrease) |
|---|---|---|---|
| Passenger Trips | 30,642 | 54,275 | (Decrease of 23,633) |
| Average Daily Trips | 117 | 208 | (Decrease of 91) |
| Kilometres Operated | 159,316 | 158,708 | (Decrease of 608) |
| Scheduled Vehicle Service Hours | 10,677 | 10,636 | (Decrease of 41) |
| Revenue Vehicles | 7 | 7 | 0 |
| Number of Routes | 5 | 5 | 0 |
1 Includes 256 Wheel-Trans buses and contract vehicles (120 accessible taxis and 1,000 sedan taxis) operating during peak hours. 2 Community Bus does not operate on weekends or holidays.
* Customers who have used the Wheel-Trans service at least once over the past 12 months.