Station Capacity Review Project
What’s happening
From November to December 2023, St Andrew, Dundas and St George stations will be part of a Station Capacity Review Project to help ease congestion, improve customer flow and reduce dwell times.
Various tactics, such as enhanced wayfinding signage, floor decals, platform decals, directional changes to escalators and fare gates, posters and specific station announcements, will be deployed at these stations.
Data will be collected before, during and after the project via AI software, to determine if any or all of the tactics helped improve the customer experience.
If improvements are seen during this project, some or all of the tactics may be implemented at other congested stations in the system.
How it affects your commute
Mock-up showing an example of directional changes at certain faregates
Mock-up showing a floor decal within a PRESTO fare zone
Mock-up showing a platform decal
Directional changes to escalators will be highlighted on station information pages and Live accessibility alerts
Subway service will not be affected by any tactics implemented in the three stations.
Timeline
The review period is from November 6 to December 16, 2023.
Tactics will be installed at St Andrew and Dundas stations on Monday, November 6. Data collection will take place November 13 to 24.
Tactics will be installed at St George on Monday, November 27. Data collection will take place December 4 to 15.
Frequently asked questions
-
Will the changes at these stations be permanent after the review period ends?
If improvements are seen during this project, some or all of the tactics may be implemented at these and other congested stations in the system. -
How can I share my feedback about these changes?
You can provide feedback to Customer Service by completing the Suggestion Form on the Customer Service section on ttc.ca or by phone at 416-393-3030.
-
Why is the TTC using AI software at these stations?
AI software is being used to collect baseline data and to assess the effectiveness of any or all of the tactics implemented.
-
Who has access to this data?
For the purposes of this study, only the TTC and its consultants have access to this data; however, no personal information will be collected, analyzed or stored. -
What is the software monitoring?
The AI software is collecting data at the three stations before, during and after the installation of the tactics to determine if any or all helped improved the customer experience. -
What if any personal data is being collected?
The AI software being used automatically deletes the videos as they are processed. No personal data is collected or stored.
-
What measures are in place to prevent unintentional data from being collected?
The AI software automatically deletes the videos once they are processed. No personal data is collected or stored.
-
Is the AI software interacting with any other software at the station (CCTV cameras etc.)?
No.