Managing your MDP account

Address change

To change your address, notify us either by phone, fax, e-mail, mail or in person. When submitting a change, please include your name, customer number, your old and new addresses including the postal code and your new telephone number. Please sign and date your request.

Note: Your change of address information must be received by the MDP Office by the 5th day of the month before the month that the changes are effective. e.g. April 5th for a May Metropass.

You can also click on the link below, complete the form, print and fax or mail in your Change of Address Form to the MDP Office.

Banking information

To change your banking information send us a VOID cheque either by fax, mail or in person no later than the 25th of the month. No Bank changes will be accepted by phone or email.

When submitting your change, please include your name, address, telephone number, customer number, your old banking information and a copy of your VOID cheque. Please sign and date your request.

You can also click on the link below, complete the Change of Banking Information Form, print and fax or mail to the MDP office along with a VOID cheque.

Quantity and/or type of Metropass

To increase, decrease or change the type of pass you receive, you must notify MDP by phone, fax, e-mail, mail or in person. Please note that with the introduction of the adult 12 Month Pass on PRESTO, current MDP subscribers may only decrease the quantity of adult MDP passes they wish to order, but are no longer permitted to increase quantities. Increases to order quantities for senior and student passes are also permitted. As well, existing adult MDP subscribers may switch from adult passes to senior passes.

Please note, depending on the type of change you are requesting, a price adjustment may apply. The request to make this change must be received by the 5th day of the month. e.g. April 5th for a May Metropass. If you have already received your pass and want to exchange it for a different type of pass, 

Paying for an outstanding MDP account balance

If you have received an invoice because previous payment was not received by the MDP office, you must pay the invoice and the next month’s Metropass by the due date on the invoice. Failure to do so will impede the mailing out of your next month’s pass.

If you are paying via fax, we accept either VISA or MasterCard. Please fill out the back of the invoice completely and fax it to 416-338-0210. You can also obtain a copy of the payment form below. Complete, print and then fax it to 416-338-0210.

If you send your payment by mail, the only acceptable forms of payment are certified cheque or money order.  Please remit payment along the with top portion of your invoice. If you are paying in person, we accept cash, money order, certified cheque, Visa, MasterCard, and Debit.

Cancellation

To cancel your subscription, you must notify us either by phone, fax, e-mail, mail or in person.

When submitting a cancellation request, please include your name, address, telephone number, and customer number if you have it. Please make sure to sign the request. Please note that if you are cancelling or decreasing your subscription, cancellation fees may apply.

Please refer to the Terms and Conditions of the contract. The request to increase, decrease, or cancel your subscription must be received by the 5th day of the previous month that you would like the change to take effect (April 5th for May change). To make this change by phone, call our office at 416-397-8827. You will need to verify personal information before we can make the change.