ACAT Meeting

Meeting Info

Date:Thursday, January 25, 2018
Start Time:
Meeting No:
  • Agenda
  • Meeting Minutes

Agenda is not available for this meeting.
Please check the meeting minutes for meeting details.


  • Raymond Dell’Aera, Chair
  • Mazin Aribi, Co-Vice Chair
  • Desrianne McIlwrick, Co-Vice Chair
  • Louise Bark
  • Anita Dressler
  • Debbie Gillespie
  • Angela Marley
  • Lynn McCormick
  • Marian McDonell
  • Bobbi Moore
  • Craig Nicol
  • Thomas Richardson
  • Lauri Sue Robertson

Pool Members

  • Scott McArthur
  • Angela Rebeiro
  • Igor Samardzic


  • Mary Burton
  • Jessica Geboers

TTC Representatives

  • Rick Leary, Acting Chief Executive Officer
  • Eve Wiggins, Head of Wheel-Trans
  • Matt Hagg, Senior Planner, System Accessibility
  • Lodon Hassan, Assistant Manager - Customer Service, Wheel-Trans
  • Charlene Sharpe, Business Analyst, Wheel Trans
  • Martin Wiegers, Instructor, Bus Transportation
  • Aislin O’Hara, Project Lead - Customer Service, Wheel Trans
  • Donna Harris, Customer Communications
  • Thamina Jaferi, Diversity and Human Rights


  • Rick Leary, Acting Chief Executive Officer
  • Kirsten Watson, Acting Deputy CEO/Chief Customer Officer
  • Collie Greenwood, Acting Deputy Chief Service Officer
  • Susan Reed Tanaka, Chief Capital Officer
  • Tara Bal, Chief Financial Officer
  • Brad Ross, Executive Director – Corporate Communications
  • Mike Palmer, Chief Operating Officer
  • Eve Wiggins, Head of Wheel-Trans
  • Jacqueline Darwood, Head of Strategy & Service Planning
  • Deborah Brown, Acting Head of Customer Communications
  • TTC Board Members

1. Call to Order / Attendance

2. Declaration of Conflict of Interest

3. Approval of Agenda

4. Remarks from ACAT Chair Raymond Dell’Aera

5. Review and Approval of December 21, 2017 Minutes

6. Business Arising Out of Minutes/Outstanding Items

7. Deputation

8. Announcement of 2018 Subcommittee Membership

9. Training Department  – Bus Recertification Sessions

10. Subcommittee Reports and Updates

11. ACAT Subcommittee Meeting Highlights for the Next TTC Board Meeting

12. Wheel-Trans 10-Year Strategy Update 

13. Report on Customer Liaison Panel (CLP) – Tom Richardson, ACAT Representative

14. Report on TTC Board Meeting and Accessibility Matters

15. CEO Update

16. Review of Correspondence

17. Guidelines for Presenters at ACAT Meetings

18. Other / New Business

19. Next Meeting

20. Adjournment

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